At Dublin Brothers Recovery Service, accessible from https://dublinbrothers.ie/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Dublin Brothers Recovery Service and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
1. General Information & Data Controller
Dublin Brothers Recovery Service is the data controller of your personal data.
Business Address: Rosemount Park Drive, Cappoge, Dublin, D11 CK44, Ireland
Email: info@dublinbrothers.ie
Phone: +353 83 029 0103
2. Information We Collect
When you use our car recovery, towing, or roadside assistance services, or when you contact us via our website, we may collect the following personal information:
Contact Information: Name, phone number, and email address.
Location Data: Your exact geographic location or pickup/drop-off addresses needed to dispatch our tow trucks.
Vehicle Information: Vehicle registration number (plate number), make, model, and condition of the vehicle.
Payment Information: Payment details processed securely via our payment partners (we do not store full credit/debit card numbers on our servers).
3. How We Use Your Information
We use the information we collect in various ways, including to:
Provide, operate, and maintain our vehicle recovery and transport services.
Dispatch our team and equipment to your exact location efficiently.
Process payments and issue invoices/receipts.
Communicate with you, either directly or through one of our partners, for customer service, updates, and emergency coordination.
Comply with legal obligations, such as tax regulations and vehicle recycling/scrap requirements (including issuing Certificates of Destruction).
Prevent fraudulent activities and ensure the security of our services.
4. Legal Basis for Processing Personal Data (GDPR)
Our legal basis for collecting and using the personal information described above depends on the Personal Information concerned and the specific context in which we collect it:
Performance of a Contract: To fulfill our agreement to tow or recover your vehicle.
Legitimate Interests: To improve our services, communicate with you, and secure our operations.
Compliance with the Law: To meet our accounting, financial, and legal responsibilities under Irish law.
5. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable tax laws).
6. Third-Party Services & Data Sharing
We do not sell or rent your personal data. We only share information with trusted third parties necessary to execute our business operations:
Payment Processors: To securely handle credit and debit card payments.
Legal Authorities: If required by Irish law, law enforcement, or for insurance claim purposes following an accident.
7. Your Data Protection Rights (GDPR)
Under the General Data Protection Regulation (GDPR), you have the following rights regarding your data:
The right to access – You have the right to request copies of your personal data.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict or object to processing – You have the right to object to or restrict our processing of your personal data.
The right to data portability – You have the right to request that we transfer the data we have collected to another organization.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at info@dublinbrothers.ie.
8. Cookies and Web Beacons
Like any other website, Dublin Brothers Recovery Service uses "cookies". These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
9. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please reach out to us:
By Email: info@dublinbrothers.ie
By Phone: +353 83 029 0103
By Mail: Rosemount Park Drive, Cappoge, Dublin, D11 CK44, Ireland